Refund & Cancellation Policy

Effective Date: August 26, 2025

This Refund & Cancellation Policy (“Policy”) governs refunds, cancellations, and related disputes for services purchased from Chaitanya Digital Solutions (“Company”, “we”, “our”, “us”) through https://chaitanyadigitalsolutions.com or via direct order, quotation, WhatsApp, or email.
By placing an order, you (“Client”, “you”) agree to this Policy.

1) Core Principle

Refunds are only available for non-delivery of services.
All services become non-refundable once they are initiated, provisioned, registered, submitted to third parties, or otherwise delivered in whole or in part.

2) Definitions of “Delivery” and “Initiation”

  • Domain Registration & Hosting: Non-refundable once registered or activated.

  • Website Design/Development: Non-refundable once project work is initiated.

  • SEO & Digital Marketing: Non-refundable once campaigns or deliverables are initiated.

  • Email Marketing: Non-refundable once templates, lists, or campaigns are set up.

  • Software/Integration Support: Non-refundable once credentials, access, or first deliverables are provided.

  • Consulting/Training/Support: Non-refundable once the session or materials are delivered.

3) What Qualifies as “Non-Delivery”

A case qualifies as “non-delivery” only when:

  • The service has not been initiated as per Section 2.

  • No deliverable has been provided or provisioned.

  • The client has provided all required inputs, content, and access on time.

Delays caused by missing client inputs, rejections by third parties, or force majeure events do not constitute non-delivery.

4) Exclusions (Strictly Non-Refundable)

  • Domains, SSL, hosting, or server resources once provisioned

  • Web design or development work after initiation

  • SEO, SEM, or digital marketing campaigns after initiation

  • Creative assets, copywriting, audits, or reports after first draft shared

  • Third-party fees, transaction charges, or penalties

5) Cancellation Requests

  • Requests must be sent via email to info@chaitanyadigitalsolutions.com or WhatsApp at +91-8062524106.

  • If a service has not been initiated, we may cancel and process a refund as per this Policy.

  • If a service has been initiated or delivered, cancellation is possible but no refund will be issued.

6) Refund Window & Process

  • Claims must be made within 7 calendar days from the payment date.

  • Refunds are reviewed within 10–15 business days.

  • Approved refunds are issued to the original payment method within 10 business days (bank timelines may vary).

  • Refunds may be reduced by irrecoverable third-party costs such as transaction fees or taxes.

7) Governing Law & Jurisdiction

This Policy is governed by the laws of India.
All disputes are subject to the exclusive jurisdiction of the courts in Maharashtra, India.

8) How to Contact Us

9) Updates to this Policy

We may update this Policy from time to time to reflect changes in law, regulations, or services.
Updates will be posted here with a revised effective date.

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