We apply principles of transparency, purpose limitation, data minimization, and reasonable security safeguards. We do not sell personal data. We do not intentionally collect personal information that is not required for the delivery of our services, response to inquiries, or compliance with legal obligations. This Policy applies to information collected through our website, direct communications, and client engagements. It does not apply to third-party websites or services that may be linked from our site and that operate under their own privacy practices.

1. Information We Collect

We collect personal information that you voluntarily provide and certain technical information that is automatically collected when you interact with our website or services. Information provided by users may include full name, email address, telephone number, company or organization name, project requirements, billing and invoicing details, and any files or materials you choose to share with us in connection with a service engagement. Automatically collected information may include Internet Protocol (IP) address, browser type and version, device type, operating system, referring URL, pages visited, time and date of access, and similar technical logs generated during website use. We may also receive communication history arising from WhatsApp messages, emails, telephone calls, contact-form submissions, and support interactions. We do not intentionally collect sensitive personal data beyond what is necessary for the stated purposes of a client engagement. If you provide information on behalf of another individual or entity, you represent that you have the authority to do so.

2. How We Use Information

Personal information is processed for the following purposes: to deliver and manage website development, WordPress, maintenance, security, SEO, hosting, cloud, automation, AI, CRM, branding, and consulting services; to respond to inquiries and provide customer support; to manage project communications, proposals, and contractual relationships; to process billing and payments where applicable; to improve the functionality, performance, and security of our website; to maintain internal records necessary for business operations; and to comply with applicable legal, regulatory, or governmental requirements. We process information only to the extent reasonably necessary for these purposes. We do not use personal information for unrelated marketing without appropriate notice and, where required, consent. We do not sell personal data to third parties.

3. WhatsApp, Email & Communications

When you contact us via WhatsApp, email, telephone, contact forms, or Google Business Profile, we retain communication records as reasonably necessary for project management, service delivery, support continuity, and internal compliance. These records are treated as confidential and are accessible only to personnel who require them for legitimate business purposes. Communication data may include message content, timestamps, and associated contact details. We do not use communication records for purposes beyond those described in this Policy. You may request deletion of specific communication records subject to any legal or contractual retention obligations that may apply.

4. Cookies & Analytics

Our website may use cookies and similar technologies to support essential site functionality, remember user preferences, and analyze aggregated traffic patterns. Analytics tools, where deployed, help us understand how visitors interact with the site so that we can improve usability and performance. Cookies may be session-based or persistent. You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect site functionality. We do not use cookies to collect personal information beyond what is described in this Policy, and we do not use analytics data to identify individual visitors for unrelated commercial purposes. Third-party analytics providers, if used, process data under their own terms and privacy notices.

5. Information Sharing

We share personal information only in limited circumstances: with trusted service providers who assist us in hosting, domain registration, cloud infrastructure, email delivery, analytics, or payment processing, and only to the extent necessary for them to perform their contracted functions; when required by applicable law, regulation, court order, or governmental authority; or in connection with a legitimate business transaction such as a merger or acquisition, subject to appropriate confidentiality protections. Service providers are expected to maintain reasonable confidentiality and security measures. We do not sell, rent, or trade personal information. Payment-related information, when processed, is handled through appropriate payment service providers and is not stored by us beyond what is necessary for transaction records and compliance.

6. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, secure hosting environments, encryption in transit where appropriate, and internal policies governing data handling. Despite these efforts, no method of transmission or storage over the internet can be guaranteed to be completely secure. We encourage users to take appropriate precautions when transmitting sensitive information. We do not claim absolute security and do not warrant that our systems are immune from all risks. In the event of a personal data breach that is likely to result in significant harm, we will take steps consistent with applicable legal requirements.

7. Data Retention & Your Rights

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal or contractual obligations, or to resolve disputes. Retention periods vary depending on the nature of the information and the applicable context. You may request access to the personal information we hold about you, request correction of inaccurate data, or request deletion of your information, subject to any legal or legitimate business retention requirements. You may also withdraw consent where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal. Requests may be submitted using the contact details provided in this Policy. We will respond within a reasonable timeframe consistent with applicable law. This Policy does not create rights beyond those provided under Indian law.

8. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable statutes and rules. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India. We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. The effective date indicated at the top of this page will be revised accordingly. Continued use of our website or services after an update constitutes acknowledgment of the revised Policy. Our website may contain links to third-party sites; we are not responsible for the privacy practices of those sites. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected such information, please contact us so that we may take appropriate steps.

Chaitanya Digital Solutions

Mumbai, Maharashtra, India

Phone: 02269718012

WhatsApp: +91 7249595642

Email: admin@chaitanyadigitalsolutions.com

Website: chaitanyadigitalsolutions.com

For privacy inquiries, data access requests, correction requests, or deletion requests, please use the contact channels above. Include sufficient detail to allow us to identify and process your request efficiently. We do not designate a separate grievance officer or Data Protection Officer in this Policy beyond the general contact information provided.