Refund & Cancellation Policy
Mumbai-based Chaitanya Digital Solutions maintains a clear, fair, and transparent policy regarding refunds and cancellations for all digital infrastructure, SEO, cybersecurity, automation, and AI services.
Effective Date: June 2026
Purpose of This Policy
This Refund & Cancellation Policy governs refunds, cancellations, and related matters for services provided by Chaitanya Digital Solutions, a Mumbai-based MSME & GST registered company. It forms part of our Terms & Conditions.
By engaging our services, you agree to this policy. We encourage you to read it carefully before making any purchase or commitment.
Refund & Cancellation Guidelines
1. Core Refund Principle
Refunds are only available in cases of verified non-delivery. Once a service is initiated, provisioned, or work has begun, it is generally non-refundable unless otherwise agreed in writing.
2. Service Initiation
A service is considered initiated when planning begins, audits are performed, development starts, infrastructure is provisioned, or any resources are allocated.
3. Non-Refundable Services
Website development, hosting, SEO services, cybersecurity work, AI & automation setups, domain registrations, and consultations are non-refundable once initiated.
4. What Qualifies as Non-Delivery
Refunds may be considered only if no work has started, no resources allocated, and the client has provided all required information on time.
5. Cancellation Requests
Cancellations are accepted at any time. However, refunds are generally not available after service initiation. Completed work remains billable.
6. Third-Party Costs
Domain registrations, hosting fees, SSL certificates, plugins, and other third-party costs are non-refundable under all circumstances.
7. Refund Review Process
Refund requests must be submitted in writing within 7 calendar days of payment with invoice details and reason. Review may take up to 15 business days.
8. Limitation of Liability
Approved refunds shall not exceed the amount paid for the affected service. CDS is not liable for indirect losses or business impacts.
9. Governing Law
This Policy is governed by the laws of India. Disputes are subject to the jurisdiction of courts in Maharashtra.
Key Points to Remember
Most services become non-refundable once initiated. Clients are responsible for providing timely information and approvals. Third-party costs are non-refundable. CDS operates on a best-effort professional services model.
Questions About This Policy?
Chaitanya Digital Solutions
Mumbai, Maharashtra, India
Phone: 02269718012
WhatsApp: +91 7249595642
Email: admin@chaitanyadigitalsolutions.com
Website: chaitanyadigitalsolutions.com
Agreement & Acceptance
By using our services, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy. Last updated: June 2026.