Privacy Policy
Chaitanya Digital Solutions respects the privacy of individuals who visit our websites, contact us, or engage our services. This Privacy Policy explains what personal information we may collect, why we may process it, how it may be shared and retained, and the choices and rights available to individuals under applicable law.
This policy applies to information associated with our website, inquiries, communications, and relevant service relationships, including website development, SEO, cybersecurity-related services, automation, AI-assisted systems, CRM, digital strategy, branding, and related technology services.
Effective Date: 5 September 2026
Our Approach to Personal Information
We aim to collect and use personal information in a manner that is relevant to the purpose for which it is obtained, proportionate to the business requirement, and subject to appropriate safeguards.
What This Policy Covers
This policy covers personal information that may be collected through the CDS website, contact and enquiry channels, project communications, customer relationships, and other interactions where this Privacy Policy applies.
What This Policy Does Not Cover
Third-party websites, applications, platforms, payment providers, communication services, hosting providers, and other external services operate under their own terms and privacy practices. Their processing is governed by the relevant provider’s policies where applicable.
Information We May Collect
The information collected depends on how you interact with CDS and which services or features you use.
1. Information You Provide
Depending on the interaction, you may provide information such as your name, email address, telephone number, company or organisation name, project requirements, service preferences, billing details, correspondence, and other information you voluntarily choose to provide.
2. Technical Information
When you access a CDS website, technical information may be processed by the website or its infrastructure. This may include IP address, browser information, device type, operating system, referring information, pages accessed, timestamps, and technical or security logs, depending on the website configuration.
3. Communications
When you communicate with CDS through email, WhatsApp, telephone, contact forms, social or business communication channels, or other support channels, information contained in those communications may be retained where reasonably necessary for responding, providing services, maintaining continuity, resolving issues, or meeting applicable obligations.
4. Project & Service Information
Clients may provide information, documents, credentials, technical details, website data, business information, or other materials required for a particular engagement. The nature of such information depends on the agreed scope of work.
5. Information From Third Parties
We may receive information from third-party platforms, service providers, business directories, payment providers, or other sources where such information is relevant to a legitimate business interaction or service and is obtained in accordance with applicable requirements.
6. Information Provided on Behalf of Others
If you provide personal information relating to another individual, you should have an appropriate legal basis or authority to provide that information and should ensure that the relevant person is informed where required.
Why We May Use Information
Personal information may be processed for purposes connected with operating the business, responding to individuals, delivering agreed services, maintaining security, and meeting applicable obligations.
Service Delivery
To plan, provide, maintain, support, improve, and manage services requested by clients or users.
Enquiries & Communication
To respond to enquiries, consultation requests, support requests, project communications, and other legitimate business communications.
Contracts & Payments
To prepare proposals, manage contractual relationships, maintain project records, issue invoices, process payments, and maintain appropriate transaction records.
Security & Abuse Prevention
To protect websites, accounts, systems, communications, and infrastructure against unauthorized access, abuse, fraud, or other security risks.
Business Operations
To maintain internal records, manage relationships, administer operations, improve service processes, and support legitimate business activities.
Legal & Regulatory Requirements
To comply with applicable laws, regulations, lawful requests, contractual obligations, dispute-resolution requirements, and other legitimate legal responsibilities.
Processing Depends on Purpose & Context
The legal basis or justification for processing personal information depends on the nature of the interaction and the applicable legal framework. Depending on the circumstances, processing may be connected with consent, requested services, contractual or pre-contractual activities, legitimate business purposes where permitted, security, legal obligations, or other grounds recognised under applicable law.
Where processing relies on consent, consent may be requested in the manner appropriate to the relevant activity and may be withdrawn subject to applicable law and legitimate retention requirements.
Information may be required to respond to a request, establish or perform a service relationship, administer an engagement, or fulfil agreed contractual responsibilities.
Certain information may need to be retained or disclosed where required by applicable law, lawful process, taxation, accounting, dispute resolution, or other regulatory requirements.
Certain technical or operational information may be processed to protect systems, prevent abuse, maintain service integrity, or support legitimate business operations where permitted by applicable law.
WhatsApp, Email, Phone & Forms
Communications may contain personal or business information. We process communication records according to the purpose of the interaction and the applicable retention and contractual requirements.
If you contact CDS through WhatsApp, the communication may include your phone number, profile information made available through the service, message content, attachments, timestamps, and other information processed through WhatsApp. WhatsApp also operates under its own privacy practices and technical infrastructure.
Emails sent to or received by CDS may be retained for responding to enquiries, project communication, service continuity, recordkeeping, dispute resolution, security, and other legitimate business purposes.
Telephone
Telephone interactions may result in business notes or related records where reasonably necessary for service delivery, follow-up, support, or recordkeeping. Call recording should not be assumed unless separately communicated or legally required.
Website Forms
Information submitted through website forms may be transmitted to CDS and/or relevant technical service providers supporting form delivery, hosting, security, or communications.
Cookies Are Covered by a Separate Policy
CDS websites may use cookies and similar technologies for essential functionality, preferences, security, analytics, performance measurement, or other website functions where applicable.
Cookie Choices
Depending on the website configuration, visitors may be able to manage optional cookie technologies through website controls or browser settings. Restricting necessary technologies may affect website functionality.
Read the Cookie Policy
For further information about cookie categories, third-party technologies, and available controls, please refer to the CDS Cookie Policy.
When Information May Be Shared
CDS does not sell personal information. Information may be disclosed where reasonably necessary for service delivery, business operations, legal compliance, security, or other purposes described in this Policy.
Service Providers
Information may be shared with providers supporting hosting, cloud infrastructure, domain services, email, analytics, payments, communications, security, software, or other services necessary for business operations.
Professional & Business Support
Where reasonably necessary, information may be shared with professional advisers, contractors, or business support providers subject to appropriate confidentiality and legal requirements.
Legal Requests
Information may be disclosed where required by applicable law, court order, lawful governmental request, regulatory requirement, or where necessary to establish, exercise, or defend legal rights.
Business Transactions
In connection with a restructuring, merger, acquisition, sale of assets, or similar business transaction, relevant information may be transferred subject to applicable confidentiality and legal requirements.
Client Data May Be Processed Within an Agreed Scope
Some CDS engagements involve access to information belonging to or controlled by a client. Examples may include website data, customer records, business documents, CRM information, website credentials, analytics information, or technical configuration data.
Where information is supplied by or controlled by a client, the client’s rights, instructions, contractual arrangements, and applicable legal obligations may determine how that information can be accessed or processed.
CDS seeks to use client-provided information in accordance with the agreed service scope and the instructions applicable to the engagement.
Client systems may depend on third-party hosting, cloud, analytics, CRM, payment, communication, or software platforms. Those providers may independently process information under their own terms and privacy practices.
Where a project requires specific data-processing obligations, confidentiality terms, security requirements, or processing instructions, these may be addressed through the applicable service agreement, statement of work, NDA, or separate data processing arrangement.
Protecting Information With Reasonable Safeguards
CDS applies reasonable technical and organisational measures appropriate to the nature of the information and the relevant operational context.
Access Controls
Access to information and systems may be restricted according to operational requirements, permissions, roles, and the relevant service environment.
Secure Transmission
Appropriate secure transmission mechanisms may be used where supported by the relevant website, service, platform, or infrastructure.
Operational Safeguards
Security practices may include authentication controls, restricted access, secure hosting configurations, backups, software maintenance, logging, and other measures appropriate to the environment.
No Absolute Security Guarantee
No internet-connected system or method of electronic storage or transmission can be guaranteed to be completely secure. CDS does not represent that personal information is immune from every possible security risk.
How Long We May Keep Information
Retention depends on the nature of the information, the purpose for which it was collected, the service relationship, legal requirements, security considerations, and legitimate business needs.
Business Records
Transaction, invoice, contract, project, accounting, and related records may be retained for periods required by applicable law or reasonably necessary for legitimate business and dispute-resolution purposes.
Communication Records
Emails, messages, enquiries, and support records may be retained for as long as reasonably necessary for service continuity, security, recordkeeping, dispute resolution, or other legitimate purposes.
Technical & Security Logs
Technical and security information may be retained for periods appropriate to security monitoring, troubleshooting, fraud prevention, system integrity, or applicable operational requirements.
Deletion & Disposal
When information is no longer reasonably required and no legal, contractual, security, or legitimate retention requirement applies, it may be deleted, anonymised, or securely disposed of using appropriate methods.
Your Privacy Rights Depend on Applicable Law
Depending on the applicable legal framework and the circumstances of processing, individuals may have rights relating to their personal information, including rights concerning access, correction, updating, erasure, consent, or other matters.
You may request information about personal data processed by CDS where such a right is available under applicable law.
You may request correction or updating of inaccurate personal information, subject to appropriate verification and applicable requirements.
You may request deletion or erasure where available under applicable law, subject to legal, contractual, security, or other permitted retention requirements.
Where processing is based on consent, you may withdraw consent using an appropriate available mechanism, subject to the legal consequences and limitations applicable to that processing.
How to Submit a Privacy Request
Privacy requests should contain enough information for CDS to understand the request and verify that it relates to the relevant individual or authorised representative.
1. Contact Us
Send your request using the official email, WhatsApp, or other contact details published in this Privacy Policy.
2. Describe the Request
Clearly identify whether you are requesting access, correction, deletion, withdrawal of consent, information about processing, or another privacy-related action.
3. Verification
We may request reasonable information to verify identity or authority before processing a request, particularly where disclosure could affect another person’s privacy or security.
4. Review & Response
Requests will be reviewed and handled within the timeframe and according to the procedures required by applicable law and the circumstances of the request.
Services Are Not Intentionally Directed at Children
CDS does not intentionally design its general business services to target children as a primary audience. Where information relating to a child or minor is provided to CDS in connection with a legitimate service or request, it should be provided only where the relevant parent, guardian, organisation, or other authorised party has the appropriate authority and where applicable requirements are followed.
External Providers May Process Information
Digital services often rely on external infrastructure. Depending on the configuration of a particular service, information may be processed by providers located in India or other jurisdictions.
Hosting & Cloud
Websites, applications, databases, backups, or other systems may rely on hosting and cloud infrastructure operated by third-party providers.
Communication Platforms
Email, WhatsApp, messaging, support, and related communication services may process information according to their own systems and privacy practices.
Analytics & Software
Where enabled, analytics, software, security, CRM, automation, or AI services may process technical or business information required for the relevant functionality.
Payment Providers
Payment transactions may be processed by the relevant payment provider. CDS does not intend to store complete payment-card credentials where the transaction is handled directly by an external payment provider.
Responding to Data Security Incidents
If CDS becomes aware of a security incident involving personal information under its control, we will assess the incident and take reasonable response measures appropriate to the circumstances, including steps required under applicable law.
Depending on the nature and legal requirements of an incident, this may include investigation, containment, remediation, preservation of relevant records, and notification to affected persons, authorities, or other parties where required.
Privacy Practices May Change Over Time
We may update this Privacy Policy when our services, technology, processing practices, contractual arrangements, or applicable legal requirements change.
Effective Date
The effective date displayed at the beginning of this policy identifies the version currently published on this page.
Material Changes
Where appropriate, material changes may be highlighted through updated policy information or other reasonable communication mechanisms.
Privacy Inquiries
For privacy questions, personal-information requests, or concerns regarding the handling of information by CDS, contact us using the official channels below.
Chaitanya Digital Solutions
Maharashtra, India
Phone: 02269718012
WhatsApp: +91 7249595642
Email: admin@chaitanyadigitalsolutions.com
Website: chaitanyadigitalsolutions.com
When submitting a privacy request, please provide sufficient information to help us understand and verify the request. We may request additional information where reasonably necessary to protect personal information against unauthorised disclosure.
Privacy Should Be Clear by Design
This Privacy Policy should be read together with the CDS Cookie Policy, Terms & Conditions, Acceptable Use Policy, Disclaimer, applicable service agreements, and other relevant legal or contractual documents.
Last Updated: 5 September 2026