Customer Support & Grievance Policy
Effective Date: August 26, 2025
At Chaitanya Digital Solutions (“Company”, “we”, “our”, “us”), we are committed to providing excellent customer service and resolving grievances promptly in compliance with applicable laws and RBI guidelines (where relevant for payment services).
1) Objective
This policy ensures transparency, accountability, and fairness in addressing customer concerns regarding our services, including websites, SEO, domains, and payment gateway integrations (via partner arrangements).
2) Customer Support
Phone/WhatsApp: +91-7499734025
Response Time: Within 48 business hours
3) Grievance Redressal Mechanism
If a customer is not satisfied with the resolution provided by our support team, they may escalate the matter to our designated Grievance Officer.
Grievance Officer: Chaitanya D
Phone: +91-7499734025
Escalation Response Time: Acknowledgement within 48 business hours, resolution within 30 days
4) Escalation Matrix
Level 1 – Customer Support (info@chaitanyadigitalsolutions.com)
Level 2 – Grievance Officer (grievance@chaitanyadigitalsolutions.com)
Level 3 – Regulatory Authority (if applicable)
5) Confidentiality & Data Protection
All grievances will be handled with utmost confidentiality. Customer data will be used strictly for resolution purposes, in line with our Privacy Policy, Terms & Conditions, and Disclaimer.
6) Updates to this Policy
We may update this policy periodically to comply with regulations and improve transparency. Any changes will be reflected on this page with a revised effective date. Related policies include our Refund & Cancellation Policy, Shipping & Delivery Policy, Acceptable Use Policy, Cookie Policy, and FAQ.