LEGAL • TERMS • SERVICE FRAMEWORK

Terms & Conditions

These Terms & Conditions establish the general contractual framework governing services provided by Chaitanya Digital Solutions, including website development, WordPress development, e-commerce development, SEO, local SEO, website security, cybersecurity-related consulting, automation, AI-assisted systems, CRM and business systems, digital strategy, branding, maintenance, hosting-related services, and other technology services.

Individual projects may also be governed by a proposal, quotation, statement of work, invoice, service agreement, project brief, written approval, or other agreed commercial document. Where a specific written agreement conflicts with these general Terms, the specific agreement will govern to the extent of that conflict.

Effective Date: 5 September 2026

WhatsApp Legal Inquiry Call CDS
AGREEMENT FRAMEWORK

How a CDS Engagement Works

CDS engagements are normally defined through a combination of agreed scope, commercial terms, client requirements, project communications, and applicable service documentation.

1. Proposal & Scope

The applicable proposal, quotation, project brief, statement of work, or written scope identifies the services to be delivered, relevant assumptions, commercial terms, and project requirements.

2. Client Approval

Work may begin after the client provides appropriate approval, acceptance, payment, access, or other confirmation required under the relevant engagement.

3. Delivery

CDS performs the agreed services using reasonable professional efforts and according to the scope, dependencies, information, and approvals available for the engagement.

4. Completion

A project may be considered completed when the agreed deliverables have been supplied or deployed, subject to the acceptance, revision, support, and payment terms applicable to the engagement.

SCOPE OF SERVICES

What CDS Agrees to Deliver

Services are limited to the scope expressly agreed for the relevant engagement. A general description on the CDS website does not automatically include every feature, integration, deliverable, or ongoing obligation.

Defined Deliverables

Deliverables, features, integrations, pages, configurations, consultations, reports, optimisation activities, or other work included in a project are determined by the applicable written scope.

Additional Work

Requests outside the agreed scope may require additional fees, revised timelines, a change request, or a separate engagement. CDS may confirm such changes in writing before proceeding.

Dependencies

Delivery may depend on client approvals, content, credentials, third-party services, hosting, domain access, API availability, payment systems, platform policies, or other external dependencies.

Professional Judgment

CDS may use reasonable professional judgment regarding technical implementation, architecture, configuration, design, optimisation, and workflow decisions within the agreed scope.

CLIENT RESPONSIBILITIES

Good Delivery Requires Good Inputs

Clients are responsible for providing accurate and timely information, approvals, content, access, credentials, business instructions, and other dependencies reasonably required for the agreed service.

Accurate Information

Clients must provide information, requirements, business details, content, and instructions that are accurate to the best of their knowledge.

Access & Credentials

Where access is required, clients are responsible for providing appropriate authorisation and maintaining authority over their accounts and systems.

Approvals

Delayed approvals, feedback, content, or decisions may affect delivery schedules and project dependencies.

Legal Compliance

Clients remain responsible for the legality of their business, content, products, claims, customer communications, data practices, and regulatory obligations.

COMMERCIAL TERMS

Payments, Invoices & Outstanding Amounts

Payment terms are determined by the relevant proposal, quotation, invoice, subscription arrangement, or written service agreement.

Advance Payments

Where an advance, deposit, milestone payment, subscription, or initiation fee is specified, CDS may require payment before commencing the relevant stage of work.

Milestone Payments

Projects may be divided into milestones or stages. Completion or commencement of an agreed milestone may create a corresponding payment obligation under the applicable commercial terms.

Late Payments

Overdue amounts may result in suspension, delayed delivery, withholding of deployment or access, or termination where permitted by the applicable agreement.

Taxes & Charges

Applicable taxes, government charges, payment-processing charges, third-party costs, and other expressly identified costs are handled according to the relevant invoice or agreement.

CHANGE CONTROL

Scope Changes & Revisions

Changes after work has commenced can affect effort, architecture, delivery timelines, dependencies, and project pricing.

Revision Requests

Reasonable revisions included in the agreed scope will be handled according to the relevant project terms. The number and nature of included revisions may vary by service.

New Requirements

New features, pages, integrations, redesigns, functionality, or requirements that materially change the agreed scope may be treated as additional work.

Client Delays

Where progress depends on client feedback, approvals, content, or access, delays attributable to those dependencies may affect the estimated delivery schedule.

Technical Constraints

Technical limitations imposed by existing systems, third-party platforms, legacy infrastructure, APIs, hosting environments, or software may require an alternative implementation.

INTELLECTUAL PROPERTY

Ownership Depends on What Was Created & Agreed

Intellectual-property ownership and usage rights depend on the nature of the material, applicable law, third-party licensing, and the commercial agreement governing the engagement.

Client Materials

Content, trademarks, logos, photographs, documents, business information, and other materials supplied by the client remain subject to the client’s rights and responsibilities.

Third-Party Materials

Themes, plugins, fonts, stock assets, software, APIs, libraries, platforms, and other third-party materials remain subject to their respective licences and terms.

Custom Deliverables

Rights in custom work created specifically for a client may be transferred or licensed according to the applicable proposal, invoice, service agreement, or written arrangement.

Pre-Existing Systems

CDS retains rights in its pre-existing tools, methods, frameworks, know-how, reusable components, processes, and general technical expertise unless expressly agreed otherwise.

THIRD-PARTY SERVICES

External Platforms Are Not Fully Under Our Control

Many digital projects depend on third-party platforms and infrastructure. Their availability, policies, pricing, technical behaviour, and security are outside CDS’s complete control.

Hosting & Domains

Hosting companies, domain registrars, DNS providers, cloud platforms, and infrastructure vendors may impose their own limitations, policies, outages, or pricing changes.

Payment Platforms

Payment gateways and financial-service providers independently control transaction processing, approvals, settlement, fees, compliance checks, and service availability.

Search Platforms

Search engines and business platforms may change algorithms, indexing behaviour, policies, visibility, eligibility requirements, or platform functionality.

Software & APIs

Software vendors, APIs, plugins, themes, automation platforms, AI providers, and other external technologies may change functionality, pricing, limits, compatibility, or availability.

SERVICE LIMITATIONS

Professional Services Do Not Guarantee Business Outcomes

CDS provides professional technology services. Results may depend on factors outside the company’s control.

SEO & Search Visibility

SEO and local SEO services do not guarantee a particular ranking, indexing status, traffic level, lead volume, Google Business Profile outcome, or revenue result.

Cybersecurity Services

Security reviews, hardening, remediation, and related services are intended to reduce identified or reasonably foreseeable risks. They cannot guarantee prevention of every future attack, compromise, vulnerability, or security incident.

AI & Automation

AI-assisted systems may generate outputs that require human verification, contextual review, or correction. Clients remain responsible for consequential decisions made using such systems.

Websites & Software

Website and software delivery depends on the agreed technical environment. No representation is made that every third-party browser, device, integration, plugin, API, or future software update will remain compatible indefinitely.

CONFIDENTIALITY

Business Information Should Be Handled Responsibly

Confidential information shared during a professional engagement will be handled according to the applicable agreement, legitimate business requirements, and applicable law.

Client Information

Information identified as confidential or reasonably understood to be confidential will not be intentionally disclosed outside the legitimate requirements of the engagement, subject to applicable law and contractual arrangements.

Required Disclosure

Confidentiality obligations do not prevent disclosure where required by applicable law, lawful governmental process, court order, or other mandatory legal requirement.

Public Information

Information already publicly available through legitimate sources is generally not treated as confidential solely because CDS has reviewed or referenced it.

Separate Agreements

Where an engagement requires stronger confidentiality controls, the parties may enter into an NDA or other written confidentiality agreement.

SUSPENSION & TERMINATION

Engagements May Be Suspended or Terminated in Defined Circumstances

CDS or the client may terminate an engagement according to the applicable service agreement. Where no specific termination provision exists, reasonable written notice should be provided where practical.

Non-Payment

Services may be suspended where invoices or agreed payments remain overdue, subject to applicable contractual and legal requirements.

Material Breach

An engagement may be suspended or terminated where a material contractual obligation is breached and the issue is not resolved within an applicable cure period, where one applies.

Misuse or Abuse

CDS may restrict or terminate services where systems or services are used for unlawful activity, fraud, abuse, malicious conduct, or activity that creates unreasonable security or operational risk.

Outstanding Obligations

Termination does not automatically cancel payment obligations for work already performed, approved milestones, or third-party costs incurred before termination.

LIABILITY

Reasonable Limits on Service Liability

The following provisions apply subject to applicable law and any specific liability terms agreed in writing for an engagement.

Direct Service Responsibility

CDS’s responsibility is generally limited to the services and deliverables expressly included within the applicable engagement scope.

Indirect Losses

To the extent permitted by applicable law, CDS will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from an engagement.

Business Outcomes

CDS does not guarantee revenue, rankings, leads, sales, market performance, uninterrupted availability, or other business outcomes that depend on factors beyond the agreed service scope and control of CDS.

Mandatory Legal Rights

Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited under applicable Indian law.

UNCONTROLLABLE EVENTS

Events Outside Reasonable Control

Delivery may be affected by circumstances that could not reasonably be controlled or prevented by CDS.

Examples

Such circumstances may include major infrastructure outages, widespread network failures, natural disasters, government restrictions, significant third-party platform failures, or other events beyond reasonable operational control.

Delivery Impact

Where such circumstances affect delivery, reasonable efforts may be made to resume or adjust the affected service once practical.

GOVERNING LAW

Governed by the Laws of India

These Terms & Conditions are governed by the laws of India. Subject to applicable mandatory jurisdictional rights, disputes arising from an engagement will be subject to the competent courts having jurisdiction in Maharashtra, India.

Where a project-specific agreement provides a different dispute resolution mechanism, including negotiation, mediation, arbitration, or another lawful mechanism, that agreement will govern to the extent applicable.

LEGAL DOCUMENTS

These Terms form part of a broader legal framework. The applicable documents depend on the service and nature of the engagement.

Privacy Policy

Explains how personal information may be collected, used, shared, retained, and protected.

View Privacy Policy →

Refund & Cancellation

Covers cancellation requests, refund review, service initiation, third-party costs, and payment-related matters.

View Refund Policy →

Disclaimer

Explains important limitations relating to professional information, SEO, cybersecurity, AI, automation, third-party services, and business outcomes.

View Disclaimer →
CONTRACTUAL QUESTIONS

Questions Before You Engage?

If you need clarification about scope, payment, deliverables, licensing, cancellation, or another contractual matter, contact CDS before authorising work to proceed.

TERMS STATUS

Clear Terms Create Better Projects

Before a project begins, clients should review the applicable scope, commercial terms, payment schedule, deliverables, dependencies, ownership arrangements, and relevant legal policies. Where a project-specific written agreement exists, that agreement should be treated as the primary reference for the engagement.

Last Updated: 5 September 2026

Discuss an Engagement Call CDS